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Terms & Conditions

Your use of the web site indicates your acceptance of these terms and conditions. These terms and conditions are subject to change by King Street Cyclery. King Street Cyclery may change the content of its terms and conditions at any time without any prior notice to anyone.
By becoming a member of King Street Cyclery, the customer herein agrees to be bound to the terms and conditions listed on King Street Cyclery's web shop.

Your Rights

Returns

Postage & Delivery

Pricing

Payment

Credit Card Security

Privacy Policy

Cookies

Stock Levels

Out of Stock Orders

Ownership of Information

Accuracy of Information

Changes

Site Usage

Copyright 

Your Rights

King Street Cyclery is an Australian based retail company and is governed by the laws of New South Wales, Australia. Shopping with King Street Cyclery is safe. You are not only protected by the laws of New South Wales, Australia, but you are buying from a well established bricks and mortar bicycle retail store. We will sort out any problems you have. In addition, our Terms and Conditions do not affect your statutory rights!

Returns

We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem. This is when the item:

  • Has a problem that would have stopped someone from buying the item if they had known about it
  • Is unsafe
  • Is significantly diefferent from the sample or description
  • Doesn't do what we said it would or what you asked for and can't be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase- e.g. your receipt

Please note:

Many cycling products require regular servicing or maintenance during their product lifetime. If the product requires general maintenance caused by day to day wear or accidental damage this is not determined as product fault.

This returns policy is based on current Australian Consumer Law refer ACCC Infocentre

**Last updated online 15/5/12. If unsure, please check with our staff in-store to see up-to-date returns policies.

 

Postage & Delivery

For information on Postage and Delivery click here. We do not ship to PO Boxes.

Pricing

All pricing is in Australian dollars and is inclusive of GST. Please note that pricing is subject to change without prior notice. King Street Cyclery reserves the right not to sell below its cost. King Street Cyclery may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If King Street Cyclery requests payment for increased prices, you may cancel the order by giving notice to King Street Cyclery, which must be received within seven days of the announcement of the increase. Quantity in stock displayed on the web shop should be considered as a guide only. Quantity in stock does not take into account the orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on the web site.


Availability: All products are subject to availability and prior sale. All prices appearing in our newsletters or Web site/webshop are subject to change without prior notice. King Street Cyclery is not responsible for printing errors or other errors appearing in our newsletter or Web site/webshop. All orders are subject to acceptance by King Street Cyclery.

Payment

King Street Cyclery accepts most major credit cards for online orders. You will be asked to enter your card details and the name and the address of the card holder when you place the order. These details will be checked and we may hold an order until we receive the correct details. You will be contacted if we find the card or address details to be incorrect. Orders paid for using Paypal will be charged in full, this will include the cost of any out of stock items. 

Credit Card Security

We take online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentially and accurately.

King Street Cyclery offers the use of secure servers where information is protected by Secure Sockets Layer (SSL), the industry standard encryption technology. SSL works with Netscape Navigator, Microsoft Internet Explorer, AOL and other browsers. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

When your order is processed your encrypted credit card number is removed from the web server. This means that there is no way that someone can obtain your credit card number from King Street Cyclery so you can order with confidence!

Please be aware that in the interests of credit card security you may be contacted prior to the dispatch of your order with a request for additional information

Privacy Policy

King Street Cyclery is committed to protecting your privacy. When you make an online order, we need to know your name, e-mail address, credit card billing address, delivery address, credit or debit card number and associated details. This allows us to process and fulfill your orders and to notify you about your order status. We will also require a telephone number in case we need to contact you and this number may be given to our couriers in order to help with the delivery of your goods. You have trusted us by giving us these details and King Street Cyclery promise not to use these details for any other reason other than processing your order or informing you about the products and services of King Street Cyclery. We will not pass any of your details on to third parties for profit or otherwise.

If you have an account but do not wish to receive weekly E-mails regarding the products and services of King Street Cyclery you can click to remove your address from the E-mail list Here

Cookies

Cookies are small bits of text used by a browser to store information on your computer’s hard drive. Each cookie can only be read by the web server that originally issued it. Cookies cannot profile your system or collect information from your hard drive. Most On-Line retailers use cookies. King Street Cyclery uses Cookies to let us know you are a prior customer and thus you will not need to re-enter certain information every time you shop at the site. We do not use cookies to store credit card numbers, address information or any other personal information.

Stock Levels

King Street Cyclery's entire stock list is live and is continuously updated as items are sold online & in-store. Items that are 'Out Of Stock' will be displayed as such. In the rare event of a problem with availability of a product marked 'In Stock', we will contact you. You may then wish to cancel the order or wait until the item becomes available.

Out of Stock Orders

There are times when items become temporarily 'Out Of Stock', and these items are not listed on our site. If you would like to order an 'Out Of Stock' product, please contact us for further information. As soon as the product becomes available again, it will be re-listed online. Our online store only shows items in-stock. However, if you happen to order an item that is 'Out of Stock' we will notify you within 2 business days.

Ownership of Information

King Street Cyclery creates the majority of pictures and descriptions for the website/webshop. This information is copyright of King Street Cyclery and may not be used by any other party without express permission of King Street Cyclery. The King Street Cyclery website/webshop is provided for use only for viewing by an end user. Taking of any content or prices by automated processes, such as spidering, will be deemed as a breach of copyright and is expressly forbidden except where specifically agreed with King Street Cyclery or where King Street Cyclery had expressly requested the process.

Accuracy of Information

We put a lot of time and effort into describing and photographing the products we sell using manufacturer's websites, catalogues, our own photography studio and often our own descriptions of the products. Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn’t correct. Some images are representative of generic products which may change from time to time and batch to batch. Although the appearance of the product might differ, their features are comparable.

Changes

King Street Cyclery reserves the right to change our Terms and Conditions at any time without notice. If we decide to change our Terms and Conditions, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Site Usage

King Street Cyclery disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.

Copyright

All pictures, material, code, intellectual property and descriptions are the property of King Street Cyclery. It may not be copied or used without the express permission of these parties.

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